Customer Feedback for SAM

Welcome to SAM feedback

This site is designed to help you find answers to your SAM questions as well as give you the opportunity to suggest new ideas for SAM and vote of other users ideas.

Knowledge Base

  1. Artists 

    1. How to add items to Country, Mother Country, Father Country, Birth Place and Outstation?
    2. Artists Maintenance help
    3. Artists History help
  2. Artists Accounts 

    1. How to pay an artist for non-catalogued works?
    2. How to pay copyright / royalties to an artist
    3. How to add a purchase order to the artist account
    4. How to complete a purchase order
    5. How to pay advances to the artist account
  3. Artwork 

    1. I can’t delete an artwork
    2. How to change a purchased work to artist stock
    3. Printing Artwork Labels
  4. Biography 

    1. How to add Skin, Language and Exhibition details to artist profile (Biography)
  5. Cataloguing 

    1. Uploading images stopped working
    2. Cataloguing prints/editions
    3. How do I change the catalogue number?
    4. Artwork maintenance help
    5. Cataloguing Artwork help
  6. General 

    1. Training Videos
    2. How do I open pages in more than one tab?
    3. How do I open multiple windows?
    4. "SPF fail - not authorized" when sending email from SAM
    5. Can you let me know if there is a security setting for a login that is 'read only'
  7. Help - Knowledge Base  

    1. Open Help -Knowledge Base - in another window
  8. Login 

    1. I can’t login to SAM
  9. National Lists 

    1. How to add new items to language, skin, medium and community
  10. Products 

    1. How to add merchandise and non-catalogued works to SAM
  11. Promotions 

    1. How to send Artwork Promotion to costumers
    2. How to search for a promotion?
  12. Sales 

    1. Why is there no GST in Invoices and Receipts?
    2. How to delete / cancel / edit an exported Invoice
    3. How to change the art centre commission for a category
    4. Remove GST from Sales (Overseas costumers)
    5. Customers help
  13. User Account 

    1. How to delete a staff account?
    2. New staff login
  14. All articles 

    1. Uploading images stopped working
    2. Why is there no GST in Invoices and Receipts?
    3. How to pay an artist for non-catalogued works?
    4. I can’t login to SAM
    5. How to delete a staff account?
    72 articles 

Feedback and Knowledge Base